One Night @ CallCenter - Review

Chetan Bhagat had astounded the literary world by his first work, Five Point Someone . But the next work “ One night @ Call Center ” hasn’t reached up to the expectations of the reader. I felt that he added too much imagination to the thread. Chetan succeeded in keeping the drama in the beginning, but afterwards the narration is dragging.

The part where all the Team Leaders reporting to Shyam and Varun (at the end when they are trying to boost call traffic), is a bit ridiculous. In reality you can’t even think about such a scenario where the much expectable hierarchy pleads its bottom level for a harmonious result. Also their plan for the moment is not convincing, since it is by spreading rumors about a computer virus, and not a single investigation agency in USA is bothered about it when Uncle Sam is calling India for support. He has also mistaken the Microsoft usage of = rand(x,y) as a bug, than to a testing function. These things are least expected when author wants to portray his work in real situation, as readers will be doubtful about the practicality of the scenario.
Except for a few loopholes, Chetan succeeded in filling flesh and blood to the characters and over all the work can be rated as above average. It is a complicated story written in simple language.
In a nutshell Chetan narrates the story as recited to him by a girl he met during a train journey. It is about a night of work at a call center. Shyam is an Agent while every one else of his family is an Engineer or Doctor. Chetan tells us that still the society is based on the division of labour. Shyam’s colleagues include his ex-girlfriend Priyanka , Varun , Military Uncle whose son is settled in USA, Esha who dreams to be a super model and have twice dumped Varun’s proposal and Radhika who is married to her boy friend.

That day was very crucial in their life since the company is planning to right size the employs due to drop in the call rate due to a web site designed by Shyam and Varun for the company. Their manager, Mr. Bakshi have claimed all the credits for the site and they are left with little chance.
Shyam has been denied his promotions twice due to his irresponsibility and Priyanka also split up due to the same reason. Her new Boy friend is working in Microsoft and her mother also prefer him.
That night they receive a call. Caller is nobody other than God . Reader is always anxious to know what was the conversation about. The book also picturize terrific disasters happening to Esha and Radhika and how they are overcoming it. Whether the team can avoid employ shedding and if couples reunite? You can feel the instability in a call center job, once you are through this book.